Return and Refund Policy

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. We would also request that you to inform us about why you would like to return the product, so we can address your concern. ECO Wonder Cloth requests that you pay the return shipping fee and we will do our best to satisfy you regarding the refund. Our goal is to win you with great customer support and an unmatched product.

To start a return, you can contact us at info@ecowondercloth.com. Please note that returns will need to be sent to the following address:

68 Yellowstone Drive, New Orleans, LA, 70131, New Orleans, LA, 70131-8659, United States.

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United States, shipping your goods may take longer than expected. You can always contact us for any return questions at info@ecowondercloth.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@ecowondercloth.com.